Dear Lenny, Kim and all involved,
My wife and I wish to thank you for the excellent customer service and follow up. You are one of the best organizations in Australia.
During every conversation with Kim, she was extremely professional, keeping her calm in trying situation. I have to commend you and Lenny for the professional attitude. When I came to pick up the bags from your Sydney location, I was greeted with a smile.
Please keep up the good work and continue to flourish. Australia needs more organizations like yours to bring its customer service standards up.
I will always remember to recommend your organization to all my contacts.
Thanks for sending the tent.
I have just erected it and it is Fabulous.
So glad I got onto your site.
Canít wait for my first camping trip.
I would just like to thank Erin and Luggage Gear for their excellent service and thoroughness.
I called yesterday to inquire about express shipping on a Caribee Cosmic X1600 sleeping bag. The originally requested item was out of stock at the supplier but after receiving several follow-up phone calls I was set up with an X1300 sleeping bag that will suit my needs. It was dispatched on express post yesterday and I received it today.
Overall I have been very pleased with the level of service provided and will be shopping with you in the future.
Thank you for your prompt attention to the above order - ordered on 4/4/2011, delivered on 7/4/2011.
I want to say that I am extremely happy with your service and your response to my query.
I am not much of an online guy especially when it comes to things that donít add up and to businesses that hide behind web addresses.
However your response and attention to my query was far beyond my expectations.
You responded it with exceptional service, and upfront honesty.
Thanks for the good work.
Iíll spread the word with our friends, and I wish your business the best for the future.
Keep it up and you canít go wrong.