Dear Lenny, Kim and all involved,
My wife and I wish to thank you for the excellent customer service and follow up. You are one of the best organizations in Australia.
During every conversation with Kim, she was extremely professional, keeping her calm in trying situation. I have to commend you and Lenny for the professional attitude. When I came to pick up the bags from your Sydney location, I was greeted with a smile.
Please keep up the good work and continue to flourish. Australia needs more organizations like yours to bring its customer service standards up.
I will always remember to recommend your organization to all my contacts.
Just want to say thank you for such a quick turn around.
I placed the order on late Sunday night, items were delivered by Wednesday afternoon.
Products were just as expected. Thank you.
I would just like to thank Erin and Luggage Gear for their excellent service and thoroughness.
I called yesterday to inquire about express shipping on a Caribee Cosmic X1600 sleeping bag. The originally requested item was out of stock at the supplier but after receiving several follow-up phone calls I was set up with an X1300 sleeping bag that will suit my needs. It was dispatched on express post yesterday and I received it today.
Overall I have been very pleased with the level of service provided and will be shopping with you in the future.
Thank you very much for the fast processing and delivery of my order. I am very impressed with the service, I ordered it last Friday and received it yesterday!
You have always been reliable for our luggage needs. This has been my second purchase (the first one was via your North Sydney store) and always happy with your good value products. Your online store is very reliable.
Thank you very much!
Hi. I've just received my order and wanted to let you know that I'm extremely happy with your service. The transaction was easy, I was able to track my item and best of all, the parcel arrived in super quick time !
Thanks guys and gals for such great customer service. I will definately recommend you to family and friends.